Contact Us

Effective Date: November 13, 2026
Last Updated: November 13, 2026

A Direct Line to Our Store

Shopping questions are easier to resolve when they reach the right place. Whether you are comparing an item before purchasing, following an order already placed, or seeking an after-sales solution, you can contact the Orivsen support team through the details on this page.

Customer Assistance

Support Email: service@orivsen.com
Contact Phone: +86 17264718539
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://orivsen.com

For an existing purchase, include your order number and the email used at checkout. Tell us what happened and what help you need. If the goods arrived damaged or were not what you ordered, photographs of the relevant item and packaging can assist our review.

We can help you understand product information, locate available tracking details, request an address correction while one remains possible, and begin a cancellation, return, or refund inquiry.

Returns Must Be Directed Correctly

If a product needs to be sent back, contact us for the correct instructions first. The address printed below identifies the business operator; it is not automatically the facility that receives returned parcels. Please do not post an unsolicited return to that address.

Registered Business Details

Operating Company: Guangzhou Jingshen Trading Co., Ltd.
Unified Social Credit Code (USCC): 91440118MAK7JWCC5P
Company Address: Room K160, 5th Floor (Factory Building A2), No. 2 Yejing Street, Xintang Town, Zengcheng District, Guangzhou

For security, please keep passwords, verification codes, and full payment-card numbers out of customer-service messages. Messages received outside our published business hours will be handled during a subsequent support period.