Frequently Asked Questions (FAQ)
Effective Date: November 13, 2026
Last Updated: November 13, 2026
Ordering and Accounts
Who sells the products purchased from Orivsen?
The seller and contractual counterparty is Guangzhou Jingshen Trading Co., Ltd., the operating company of Orivsen. Its Unified Social Credit Code (USCC) is 91440118MAK7JWCC5P.
Who may create an account or place an order?
You must be at least 18 years old, or older if the law where you live sets a higher age of majority. When account registration is available, provide accurate information and protect your password and verification codes.
Is receiving an acknowledgment the same as having an accepted order?
No. An automated acknowledgment means that the request reached the store. Acceptance occurs when the order is confirmed for fulfillment or dispatched, subject to any mandatory contract-formation rules.
Can I change an address or cancel an order?
Email service@orivsen.com promptly with the order number. Corrections and cancellations may be possible before dispatch but cannot be guaranteed after carrier handover. Statutory rights remain unaffected.
Shipping and Fees
Which countries are included in standard delivery?
United States, Canada, United Kingdom, Australia, New Zealand, Germany, France, Italy, Spain, Netherlands, Ireland, and Singapore. Certain restricted or remote addresses may not be serviceable; checkout must show a valid delivery option for the complete address.
At what order value is shipping free?
Eligible orders receive free standard shipping when the merchandise subtotal is US$99.00 or more after discounts and before taxes or shipping. Premium options, if offered, may cost extra.
What if my order is below US$99.00?
The standard shipping charge depends on the destination and cart details and is shown before you confirm payment at checkout.
When should I expect my parcel?
Preparation normally takes 1–3 business days after payment confirmation, followed by an estimated 7–15 business days of transportation after dispatch. The estimate is not a promised arrival date.
How do I follow my shipment?
If tracking is available, the shipment reference is sent through the order communication channel. Allow some time for the carrier's first scan. Contact support if the parcel appears lost or the delivery status is disputed.
Will customs duties be charged?
An international parcel may attract destination-country duties or taxes. If these are not already included or prepaid under the checkout terms, the recipient may be asked to pay them on import.
Returns and After-Sales
How long do I have to start a return?
For eligible voluntary returns, contact us within 30 calendar days after delivery. Separate statutory withdrawal and product-quality rights may apply.
Is every item eligible for a change-of-mind return?
Not necessarily. Where legally valid, exclusions can apply to individually personalized products, perishable items, certain unsealed hygiene goods, qualifying immediate digital content, gift cards, and clearly identified final-sale items. These exceptions do not remove statutory remedies for defective or wrong goods.
Who pays to ship a return?
For an ordinary change of mind, the customer generally pays direct return postage where law permits and the responsibility was properly disclosed. For faulty, damaged-on-arrival, or incorrect goods, Orivsen covers reasonable authorized return costs where a physical return is necessary.
Where is the return address?
Email service@orivsen.com before shipping a return. We will provide the authorized destination when a physical return is required. The registered company address should not be used automatically.
Are restocking fees charged?
No. Orivsen charges no restocking fee.
How quickly is an approved refund initiated?
Normally within 10 business days after approval, or earlier if mandatory law requires. The refund is ordinarily sent to the original payment method; your bank may take longer to display the credit.
Privacy and Contact
Who decides how my order information is used?
Guangzhou Jingshen Trading Co., Ltd. is the Data Controller for ordinary Orivsen account, customer-support, and order records. The Privacy Policy explains purposes, sharing, safeguards, and applicable privacy rights.
How do I contact the business?
Support Email: service@orivsen.com
Contact Phone: +86 17264718539
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://orivsen.com
Operating Company: Guangzhou Jingshen Trading Co., Ltd.
Unified Social Credit Code (USCC): 91440118MAK7JWCC5P
Company Address: Room K160, 5th Floor (Factory Building A2), No. 2 Yejing Street, Xintang Town, Zengcheng District, Guangzhou