Shipping Policy

Effective Date: November 13, 2026
Last Updated: November 13, 2026

1. Destinations Included in Standard Delivery

Orivsen's standard delivery coverage includes the following countries:

United States, Canada, United Kingdom, Australia, New Zealand, Germany, France, Italy, Spain, Netherlands, Ireland, and Singapore.

An address must also be supported by the shipping method available at checkout. Some overseas territories, remote islands, military addresses, and restricted postal codes within the listed countries may not qualify. We do not offer a general worldwide-delivery promise. If checkout cannot provide a shipping method for your complete address, contact service@orivsen.com before ordering.

2. When Standard Shipping Is Free

Standard shipping is free for eligible orders with a merchandise subtotal of US$99.00 or more. The subtotal is calculated after item-level and order discounts, but before shipping charges and taxes. The offer applies to eligible addresses within the countries listed above; it does not automatically cover a premium delivery service.

For merchandise subtotals below US$99.00, the standard shipping charge is calculated from the destination and cart contents and displayed at checkout before payment. If your checkout uses a currency other than US dollars, the displayed charge and any free-shipping eligibility must be checked in the checkout currency before submitting the order. No undisclosed shipping surcharge will be added after the order is placed.

3. The Two Parts of the Delivery Estimate

Order handling: We normally prepare an order within 1–3 business days after successful payment confirmation. This covers checking order details, preparing the items, packing, and arranging carrier collection.

Transportation: After dispatch, standard transit is estimated at 7–15 business days. This estimate starts at dispatch, not on the purchase date. Both stages should be allowed when planning an expected arrival. Business days exclude weekends and relevant public holidays.

These periods are estimates, not promises of a particular arrival day. The time may change because of customs review, local courier capacity, holiday volume, severe weather, or disruption beyond the usual shipment process.

4. Following Your Parcel

If tracking is available, we provide a tracking reference through the order communication channel once the parcel is dispatched. The first scan may not appear immediately. An order shipped in several parcels may generate several references. A status showing delivery is a reason to investigate a missing parcel, not automatic proof that every delivery obligation has been fulfilled.

5. Taxes and Border Checks

International orders may incur destination-country duties, VAT, GST, customs assessments, or carrier clearance charges. Where these are not already collected at checkout and the delivery terms allocate them to the recipient, you may be asked to pay them upon import. Customs authorities, not Orivsen, determine whether a shipment is inspected and what lawful charges are assessed.

6. Correcting an Address or a Delivery Attempt

Please enter a complete address and contact telephone number where required by the carrier. If you notice a mistake, email service@orivsen.com promptly with the order number and corrected details. Address changes cannot be guaranteed after dispatch. If a parcel is undeliverable or unclaimed, we will review the cause and discuss lawful redelivery or refund options before charging additional reshipping costs.

7. Delays, Loss, Damage, and Wrong Items

If tracking remains unchanged beyond the ordinary transit estimate, or a parcel appears missing, tell us the order number and what the tracking page shows. We may investigate through the carrier and discuss the remedies available under applicable law.

If a package arrives damaged, incomplete, or containing the wrong item, email us a description and photographs where reasonably available. We will assess a repair, replacement, return, or refund as appropriate. Please do not discard a damaged package before contacting us if the packaging may be needed to investigate the claim.

8. Delivery Help and Operator

Support Email: service@orivsen.com
Contact Phone: +86 17264718539
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

Operating Company: Guangzhou Jingshen Trading Co., Ltd.
Unified Social Credit Code (USCC): 91440118MAK7JWCC5P
Company Address: Room K160, 5th Floor (Factory Building A2), No. 2 Yejing Street, Xintang Town, Zengcheng District, Guangzhou
Website: https://orivsen.com