Return & Refund Policy
Effective Date: November 13, 2026
Last Updated: November 13, 2026
1. Two Reasons for a Return
Some returns happen because a customer changes their mind; others happen because the order is defective, damaged, misdescribed, or wrong. The cost and remedy can differ, so please tell us which situation applies when you contact Orivsen.
For eligible voluntary change-of-mind returns, you may notify us of your request within 30 calendar days after delivery. This is the store's voluntary request window. Statutory withdrawal rights and product-conformity remedies remain available on their own terms and are not reduced by this period.
2. Start with a Message, Not a Parcel
Send your order number, the item involved, and a brief explanation to service@orivsen.com. For damage, an incorrect item, or a suspected defect, include photographs where reasonably possible. We will respond with the appropriate route for the request, including the authorized return destination if the goods need to be shipped back.
The company's registered address listed at the end of this policy is not automatically a returns warehouse. Do not post a return to it unless we specifically instruct you to do so. A statutory withdrawal notice is valid when given in the form and time required by applicable law even if you have not yet received ordinary return-shipping instructions.
3. Condition of a Voluntary Return
For an ordinary preference-based return, an item should be complete, include supplied accessories and parts, and not have been damaged or used beyond what is reasonably needed to inspect its characteristics. Keep available packaging and proof of purchase to help us identify the item. Where the law permits, an excessive reduction in value caused by handling beyond reasonable inspection may be reflected in the refund.
An item that is faulty or otherwise non-conforming is not rejected simply because it cannot meet the conditions of a preference-based return.
4. Categories That May Not Qualify for Change-of-Mind Returns
Where these products are sold and the exception is legally permitted, ordinary change-of-mind returns may exclude:
- Personalized or made-to-order goods produced to individual instructions.
- Perishable goods or goods that rapidly expire.
- Sealed hygiene or health-protection goods unsealed after delivery when unsuitable for return for hygiene reasons.
- Qualifying immediately supplied digital content, where the customer gave the legally required consent and acknowledgment concerning withdrawal rights.
- Gift cards or prepaid stored-value items, where returns are legally excludable.
- Clearly identified final-sale goods, but only where such a restriction is valid under applicable law.
No exception listed above removes a mandatory right relating to faulty, damaged, misdescribed, or incorrect goods. Sale pricing alone does not remove a statutory consumer remedy.
5. Return Postage: A Clear Allocation
Preference, wrong size chosen, or change of mind: You generally pay the direct cost of shipping the return where we informed you of that cost responsibility and applicable law permits it. The carrier price depends on parcel dimensions, weight, shipping distance, and service selected. For unusually bulky items, any additional disclosure required by law must be provided before purchase.
Faulty, damaged on arrival, or incorrectly supplied: Orivsen pays reasonable authorized return costs where a physical return is needed. We may issue a prepaid method or reimburse reasonable documented postage arranged with us. Do not purchase an unusually expensive shipping service without discussing it first, unless your mandatory rights require otherwise.
Restocking fee: We do not charge a restocking fee.
6. Outbound Shipping and Partial Returns
For a voluntary preference-based return, separately paid original shipping is generally not refunded except where law requires otherwise. For a statutory withdrawal, standard outbound delivery charges are refunded where required by law; an optional expedited upgrade may be treated separately. When only some items from an order are returned, any reimbursement of delivery charges will be determined by applicable law and the portion of the purchase withdrawn.
7. Review, Refund Approval, and Payment
If an authorized parcel is returned, we inspect the item and relate the findings to the reason for the request. We tell you the outcome and the available remedy. Where a refund is approved, we initiate it within 10 business days after approval, or sooner where mandatory law provides a shorter period or an earlier starting point.
Refunds ordinarily go back to the original payment method. The bank or card issuer may take additional time to post the credit. Where the law allows it, a reimbursement following withdrawal may be withheld until the goods arrive or proof of their return is supplied. Statutory deadlines and permitted withholding rules override this voluntary administrative timeline.
8. Cancellation and Replacement
If you want to cancel before dispatch, email us promptly. We cannot promise cancellation after a shipment is accepted by a carrier, but applicable statutory cancellation and withdrawal rights continue. If an item is faulty or wrong, a repair, replacement, price reduction, or refund may be required by law. An exchange for a preferred variation is subject to availability.
9. Rights You Keep
This policy does not remove legal guarantees, mandatory withdrawal rights, rights arising from non-delivery, or statutory remedies for defective goods. If the law that applies to your order gives you more protection than our voluntary terms, that law controls.
10. Return Support and Seller Information
Support Email: service@orivsen.com
Contact Phone: +86 17264718539
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Operating Company: Guangzhou Jingshen Trading Co., Ltd.
Unified Social Credit Code (USCC): 91440118MAK7JWCC5P
Company Address: Room K160, 5th Floor (Factory Building A2), No. 2 Yejing Street, Xintang Town, Zengcheng District, Guangzhou
Website: https://orivsen.com